Shipping Policy

At HBK Palette, we strive to provide a seamless and reliable shipping experience for our customers. We understand the importance of timely delivery and want to ensure that your order reaches you as quickly as possible. Please take a moment to review our shipping policy.

1. Shipping Methods and Carriers:
We work with reputable shipping partners to deliver your orders. The shipping carrier used will depend on various factors such as the destination, package size, and weight. We may utilize a combination of carriers, including national and international services, to offer the best shipping options.

2. Processing Time:
Once your order is received, we will process it within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer. We strive to process all orders promptly to ensure timely shipment.

3. Shipping Time:
The shipping time primarily depends on the destination and the shipping method chosen during checkout. Please note that the shipping time is in addition to the processing time mentioned above. The estimated shipping time is as follows:

– Domestic Shipping (within [Your Country]):
– Standard Shipping: 3-7 business days
– Express Shipping: 1-3 business days

– International Shipping (outside [Your Country]):
– Standard Shipping: 7-14 business days
– Express Shipping: 3-7 business days

Please keep in mind that these are estimated delivery times and can vary due to factors beyond our control, such as customs delays or unforeseen circumstances.

4. Tracking Information:
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please note that tracking information may take up to 24 hours to be updated in the carrier’s system.

5. Shipping Charges:
Shipping charges are calculated based on the total weight of your order, the shipping destination, and the selected shipping method. The shipping cost will be displayed during the checkout process before you confirm your purchase. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

6. International Customs and Duties:
For international orders, please be aware that customs fees, taxes, and import duties may be applicable in your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information on potential charges.

Please note that the minimum and maximum delivery timelines mentioned above are indicative and may vary depending on factors such as order volume, shipping carrier capacity, and external circumstances. We will make every effort to deliver your order within the specified timeframe and keep you informed of any delays that may occur.

If you have any further questions or require assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help and ensure your shopping experience with us is enjoyable.